Text with the people already on your website

Convert more of your website traffic by giving people a number they can text to get answers to simple questions.

How Tone LiveText Works


A shopper has a question, so they text a number to get a quick answer.

People don’t have the time to trade emails, and they won’t stay on your site long enough for live chat to be effective. Texting is the quickest, most human way to answer simple questions that get in the way of purchases.

Faster Than Email
More Flexible Than Live Chat

Our tech-enabled humans respond in 5 minutes or less

We start with your FAQ’s and our system optimized over time. Powered by proprietary tech, our live agents quickly and skillfully answer questions via text about things like: shipping times, sizing, pricing, colors, and more.

5-minute response time
3,000,000+ unique Responses

By answering questions quickly and accurately, we convert more sales.

Timing is everything. By providing quick and human answers, we convert customers who otherwise would leave without buying. Plus: our TCPA-compliant text flows mean that you can re-engage them for future promotions.

higher website conversion
higher ltv

Ready to give it a try?

Used by the best-in-class e-commerce brands

The Tone difference

We’ve developed technology that allows our
agents to respond faster, more accurately,
and more on-brand than any other platform.

Ready to give it a try?




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Seamless integration with your favorite platforms

Track sales directly through your Shopify, Magento, or custom e-commerce platform.

5x ROI guarantee - or your
money back

1000+ online brands already using Tone
3 minute Response Time
0 Internal customer Support Reps needed
9X average ROI

Get started with Tone today

Convert 24% more sales with Conversational SMS Sales.
14-Day Free Trial
15 Minute Set-Up
9x Average ROI